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GLI Technical Support Services
When seeking routine or emergency technical assistance, we are here for you. Our valued customers are always prioritized. Please contact us when you cannot resolve a technical issue. We've got you covered!
For additional information on our various product or service offerings, call us or visit our contact page and complete the short form. Our product specialists will review your challenge or desired improvement you are seeking as it may relate to our solution offerings or services.
Our regular business hours are Monday through Thursday, 8:30 a.m. – 4:30 p.m. CST. Friday summer hours are 8:30 a.m. – 2:00 p.m. CST. We are able to respond quickly with our online support options. To open a support ticket, please review our Support Procedures and Policies document referenced below for assistance.
If this is an emergency and you require immediate assistance, call us directly. Clients with 24/7/365 coverage will be responded to after-hours, holidays and on weekends.
You can trust Great Lakes Informatics to provide expert advice, prompt support and consistent results.